Shipping & Returns
SHIPPING
Processing Time
All orders are processed within 2–3 business days. You'll receive a tracking link via email once your order ships.
Delivery Time
Standard delivery takes 4–7 business days across India, depending on your location. Remote pin codes may take an additional 2–3 days via India Post.
Shipping Cost (Free for a limited period)
We offer flat-rate shipping across India:
• Standard Shipping: ₹65 (per order)
• Cash on Delivery: ₹40 additional (per order)
Order Tracking
Once your order is dispatched, you'll receive a tracking number via email. You can track your shipment directly through the courier partner's website.
---
RETURNS & REFUNDS
We want you to love what you ordered. But if something's not right, here's how we handle it.
Defective / Damaged Products — Full Refund
If your product arrives with a manufacturing defect, print error, or shipping damage, we'll issue a full refund. To claim a refund for a defective product:
1. You must report the issue within 7 days of delivery.
2. You must provide an unboxing video — a continuous recording from the moment you receive the package to opening it and showing the defect.
3. Email the video and your order number to basisoriginals@gmail.com with the subject line:
"Defective Product — Order #[your order number]"
We'll review your claim within 48 hours and process the refund to your original payment method within 5–7 business days.
Why do we need a video?
Since all our products are made-to-order, we can't accept returns for re-sale. The unboxing video protects both you and us — it's the fastest way to verify a genuine issue and process your refund without back-and-forth.
Non-Defective Products — Exchange Only
Ordered the wrong size or changed your mind about the colour? We've got you covered with an exchange.
To request an exchange:
1. Contact us within 7 days of delivery at basisoriginals@gmail.com.
2. The product must be unworn, unwashed, and in its original condition with tags attached.
3. You'll be responsible for return shipping costs.
We'll ship the replacement at no extra charge.
What we cannot accept:
• Returns or refunds for non-defective products (exchanges only)
• Products that have been worn, washed, or altered
• Requests made after the 7-day window
• Products without an unboxing video (for defect claims)
Cancellations
Since orders go into production quickly, cancellations are only possible within 12 hours of placing the order.Email us at basisoriginals@gmail.com with your order number to request cancellation.
---
Questions?
Email us at basisoriginals@gmail.com or DM us on Instagram @basisoriginals. We respond within 24 hours.